Opportunity Pipeline Program
Campaign End: Aug. 15, 2024
Job Opportunities Prior to Release
At Opportunity For a Better Life, we firmly believe in the potential for personal growth, transformation, and redemption. We strive to break down barriers and reduce the cycle of recidivism by addressing the unique challenges faced by individuals transitioning from incarceration to community life.
The opportunity pipeline training program is broken into 2 parts and is available to anyone that qualifies for the employment training programs, regardless of time to release.
The first part will include general skills training that would translate to most employment opportunities. The second part will include the specific job skill training required by the business partner.
Each participant who completes Part 1 will be evaluated by the OFBL team and the business partner to determine if they qualify to continue through Part 2. Part 2 content and timing will be decided based on the individual needs of the business partner(s).
Part 1: General Skills Training
1. Basic Technology Training
- Technology Skills: Basic computer skills, including proficiency in Microsoft Office, email usage, and internet navigation.
2. Soft Skills Training
- Communication Skills: How to effectively communicate in the workplace, including verbal and non-verbal communication.
- Conflict Resolution: Techniques for managing and resolving conflicts in a professional setting.
- Teamwork: Training on how to work effectively within a team, including collaboration and leadership.
- Time Management: Techniques for effectively managing time, including balancing work, personal life, and responsibilities.
3. Program Support
- Mentorship: Regular meetings with mentors for personalized guidance.
- Career Services: Ongoing support for job placement and career development.
Part 2: Pipeline Skills Training
Each Opportunity Pipeline will be designed with the business partner and will vary in scope, content and timing.
Community Marketing Partnership Call Center Opportunity Pipeline.
The Community Marketing Partnership pipeline training program is 8 weeks, 4 hours per day. Participants who successfully complete the program will have the opportunity to continue with the company while incarcerated.
1. Introduction to Call Center Operations
- Overview of call center industry and career paths
- Company policies and procedures
- Basic call center technology
2. Communication Skills
- Effective communication techniques
- Handling difficult conversations
3. Product and Service Knowledge
- In-depth product/service training
- Troubleshooting and problem-solving
4. Customer Service Excellence
- Customer service best practices
- Understanding customer needs
- Customer service simulations
5. Call Handling Skills
- Call flow and structure
- Efficiency and productivity
6. Technical Skills and Tools
- CRM and call center software
- Data entry and documentation
- Software and tool troubleshooting
7. Compliance and Quality Assurance
- Understanding compliance requirements
- Quality assurance processes.
Your generous support would play a pivotal role in transforming the lives of individuals seeking a second chance and a fresh start. Together, we can make a meaningful difference and empower more individuals to overcome the challenges of reintegration.
Improved Employment Outcomes
- Individuals who received job training while incarcerated were significantly more likely to find employment after release.
- Individuals with job placements arranged prior to release had the highest employment rates among previously incarcerated individuals.
- Individuals with job placements arranged prior to release had the lowest recidivism rates.
What Makes OFBL Better?
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PEER TO PEER MENTORSHIP
Our program is facilitated by previously released individuals who have found success post incarceration. -
TIMING
Our program is completed prior to release so the participant has the necessary tools BEFORE they need them.
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